Cancellation & Refund Policy
Last Updated: September 2026 • 100% Buyer Protection & Transparent Timelines
Quick Policy Summary
- Cancellation Window: Within 24 hours of order placement (100% full refund).
- Return Window: 7 days from the date of doorstep delivery.
- Refund Processing Timeline: 5 to 7 business days credited directly to your original payment method via Razorpay.
1.Order Cancellation Policy
We want you to feel completely confident when shopping with KESULA. We offer a transparent cancellation policy:
- Within 24 Hours of Order Placement: You may cancel any ready-to-ship order or pre-booking order within 24 hours of placing it on kesula.store for a 100% full refund, with no cancellation fees.
- After 24 Hours (For Pre-Booking Masterpieces): Once 24 hours have elapsed, our rural artisan clusters in Kalaburagi cut the handloom fabric and allocate raw materials (genuine glass mirrors, silk floss thread, cowrie shells). Cancellations requested after 24 hours but before dispatch may incur a 15% artisan raw-material allocation fee.
- After Courier Dispatch: Orders cannot be cancelled once handed over to the courier partner. You may instead initiate a return upon delivery.
2.7-Day Return & Exchange Policy
We want every patron to love their authentic Banjara craft piece. If you are not satisfied with your purchase, you may initiate a return or exchange within 7 calendar days from the date the parcel is delivered to your doorstep.
Eligibility Conditions for Returns:
- The garment must be unworn, unwashed, unaltered, and without any fragrance or stain.
- All original brand tags, craft documentation, and protective packaging must be intact.
- All hand-anchored mirrors and cowrie shells must be in their original received condition.
- Customized bespoke sizing made specifically to non-standard client measurements cannot be returned unless received physically damaged or defective.
3.Damaged or Defective Items Received
Every garment undergoes a multi-point artisan inspection before packing. In the rare event that your package is received tampered with, or the garment is damaged in transit:
- Notify our care team within 48 hours of delivery by emailing milliontillmillions@gmail.com or messaging our WhatsApp desk at +91 63632 85053.
- Provide your Order ID (e.g., KES-XXXX) along with short photographs or an unboxing video showing the defect.
- We will arrange a complimentary reverse courier pickup and provide a free replacement or 100% full refund at your choice.
4. Refund Processing Timelines & Mode of Payment
Once your returned item arrives at our registered Kalaburagi studio and successfully passes our quality check, your refund is approved and initiated immediately.
Refund Timeframe: Refunds are processed and credited to your original payment method within 5 to 7 business days.
Payment Source: The refund will be credited directly through Razorpay to the exact bank account, UPI ID (GPay, PhonePe, Paytm), or Credit/Debit card used during the original transaction.
Note: Depending on your issuing bank's settlement cycles, the transaction may take 1 to 2 additional banking days to reflect in your statement.
5.How to Initiate a Cancellation or Return
You can initiate a request easily through any of the following channels:
- Email: Send your request with your Order ID to milliontillmillions@gmail.com
- WhatsApp Support: Message us directly at +91 63632 85053 (10 AM - 7 PM IST)
- Customer Account Portal: Access your orders via kesula.store/account