Privacy Policy
Last Updated: September 2026 • Effective for all orders placed on kesula.store
1.Introduction & Commitment
KESULA Handicrafts (“KESULA”, “we”, “us”, or “our”) operates the website https://kesula.store. We are dedicated to safeguarding the artisanal heritage of Lambada craftswomen and preserving the trust and privacy of our patrons. This Privacy Policy details how we collect, store, process, and safeguard your personal information in compliance with the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
2.Information We Collect
When you browse, register an account, make an inquiry, or complete a purchase on our website, we may collect the following categories of information:
- Contact Details: Full name, telephone number, WhatsApp contact, billing address, and shipping address.
- Account Credentials: Email address (used for order dispatch notifications, pre-booking tokens, and verification).
- Order & Sizing Data: Garment selections, custom bust/waist measurements provided for bespoke artisan tailoring, pre-booking token preferences, and order history.
- Technical Information: IP address, browser type, device information, and anonymized browsing behavior to optimize store speed and navigation.
3. Payment Gateway & Financial Security (Razorpay)
We process all digital payments securely via our authorized payment partner, Razorpay Software Private Limited.
When paying via Credit Card, Debit Card, NetBanking, UPI (Google Pay, PhonePe, Paytm, BHIM), or EMI, your financial credentials are encrypted and transmitted directly through Razorpay's PCI-DSS (Payment Card Industry Data Security Standard) Level 1 certified gateway.
Important: KESULA does NOT store, view, or retain your credit/debit card numbers, CVV codes, UPI PINs, or bank passwords on our servers. All transaction authorizations happen directly within Razorpay's encrypted vault.
4.How We Use Your Information
We use the data collected strictly for legitimate e-commerce operations:
- Processing and delivering your handcrafted apparel and pre-booking orders.
- Sending automated order confirmations, tax invoices, and real-time courier tracking updates via SMS, WhatsApp, and email.
- Coordinating with Lambada artisan clusters for custom measurements or sizing consultations.
- Preventing fraudulent transactions and unauthorized chargebacks.
- Complying with statutory GST invoicing and financial regulatory mandates under Indian law.
5.Information Sharing & Logistics Partners
We do not sell, rent, or trade your personal information to third-party advertisers. We disclose necessary delivery details only to vetted third-party service providers essential to fulfilling your order:
- Courier & Logistics Partners: Delhivery, Blue Dart, DTDC, or India Post Speed Post (strictly for doorstep parcel delivery and OTP verification).
- Payment Facilitators: Razorpay (for processing refunds, chargebacks, and payment status verification).
- Legal Compliance: When required by court order, government audit, or statutory investigation under applicable Indian laws.
6.Cookies & Tracking Technologies
Our website uses basic session cookies to maintain your shopping cart items, remember your pre-booking selections, and analyze site performance. You can choose to disable cookies through your browser settings, though doing so may prevent you from adding items to your cart or completing checkout.
7.Your Data Rights
As a valued patron, you have the right to inspect, update, or request the deletion of your customer profile and stored delivery addresses at any time. Simply log into your Customer Account or email our privacy desk.
8. Grievance Officer & Contact Details
In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of our Grievance Officer are provided below: